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How We Protect Your Personal Data

At ajoslot login, your personal data is handled with care — from the moment you open an account to every transaction you process via DANA, OVO, GoPay, or…

Data collected only as neededDANA, OVO, GoPay, QRIS transactions protectedYour rights are clearly stated hereContact us anytime to update your dataRetention periods defined per data type
ajoslot login How We Protect Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how your personal information is stored or used, or if you want to request a copy or deletion of your data, our privacy support team is available seven days a week from 08:00 to 23:00 WIB. You can contact us through live chat on the account page, by email at our designated privacy address, or through the in-app help center on your mobile device — whichever suits you.

Team online

Live Chat

Reach our privacy support team directly via live chat on the account dashboard — available daily 08:00 to 23:00 WIB for data requests and policy questions.

Email Support

Send your data access, correction, or deletion request to our privacy email address. We aim to respond within two business days with a clear action plan.

In-App Help Center

Open the Help Center from the menu on your mobile device, select 'Privacy & Data', and submit a request form — tracked and timestamped automatically for your records.

DATA HANDLING PRACTICES

Six Ways We Keep Your Information Safe

We have built specific, operational controls around every stage of your data lifecycle — collection, storage, access, and deletion.

Encrypted Storage

All personal data, including payment references from DANA and OVO transactions, is stored using AES-256 encryption. No plain-text personal records are held on our servers at any point.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences directly in your account settings under 'Privacy Options'.

Account Security Logs

Every login to your account is logged with a timestamp and device identifier. You can view your login history from the security tab in your account — and flag any session you do not recognise.

Data Retention Schedule

Account registration data is retained for as long as your account is active plus 24 months after closure. Payment transaction records are kept for 12 months to support dispute resolution and comply with applicable rules.

Third-Party Limits

We share data only with GoPay and QRIS processors, identity verification partners, and fraud detection services. Each partner signs a data processing agreement before receiving any information from us.

Data Change Requests

You can request a correction, export, or full deletion of your personal data at any time via live chat or email. We complete verified requests within five business days and confirm completion by email.

Your Privacy Policy Questions, Directly Answered

These are the questions we hear most often from people checking their data rights on ajoslot login. Each answer is specific to how our platform operates — not a generic legal summary. If your question is not listed here, use the live chat or email paths described above to get a direct response from our privacy team within two business days.

We collect your name, email address, phone number, and device identifiers at registration. When you deposit via DANA, OVO, GoPay, or QRIS, we also record the transaction reference number and amount to process and verify your payment.

We share data only with payment processors like GoPay and QRIS partners, identity verification providers, and fraud detection services. We do not sell your data. Every third party we work with is contractually required to protect your information.

Account profile data is retained for 24 months after account closure. Payment transaction logs are kept for 12 months. After these periods, your data is permanently deleted from our active systems unless local law requires a longer period.

Yes. Send a data export request via live chat or email and we will compile your account data, login history, and transaction records into a downloadable file. We complete verified requests within five business days.

Submit a deletion request through the in-app Help Center under 'Privacy & Data', or contact us by email. We verify your identity first, then process the deletion and confirm by email — all within five business days where local law permits.

We use session cookies for account login continuity and analytics cookies to measure page performance. You can turn off non-essential cookies at any time in your account settings under 'Privacy Options' without losing access to your account.

Contact our privacy team immediately via live chat (08:00–23:00 WIB) or email. We treat all data-handling complaints as priority cases and aim to provide a substantive response within two business days.